Do you provide catering services?
We do! Be sure to sign up for our eclub and become an official Howlin’ Head and get special offers on catering and more!
Do you deliver?
Yes, we deliver to the Atlanta metro area.
How much does delivery cost?
The standard delivery fee is $35 and comes with our Delivery Guarantee – we deliver on time or delivery is free.
What is the max distance for delivery?
20 miles from our Howlin’ Willy’s location on 2566 Briarcliff Rd in Atlanta. (Located in the Willy’s Mexicana Grill)
What does the delivery fee include?
The fee includes delivery and set up of your order by the driver. We deliver on time or delivery is free.
Does the delivery fee include a tip?
The delivery fee does not include the tip. The tip is at the customer’s discretion and will be split between the driver and the store that prepares the order.
What is the standard tip amount?
The standard tip amount is at the discretion of the customer. Most tip anywhere between 15-20% on catering orders.
What is your minimum for catering?
All orders start at 15 people and increase in increments of 5 people.
What do I order if I don’t have 15 people?
You can place individual orders for pick-up or delivery online at www.howlinwillys.com
Are you able to pick up a catering order?
Only at our 2566 Briarcliff Rd location in Atlanta.
Do you offer servers?
We do not offer servers at this time, but our catering experience is simple and easy for self-serve set-up and clean-up for your events.
Do you clean-up after the event?
No, we do not, but clean-up is easy. All containers are disposable as well as recyclable and microwave safe.
Does the catering include warming materials?
No, but our food will be delivered in a timely manner in high quality thermal containers that help maintain adequate temperatures. All containers are microwave safe and are recyclable or reusable for leftovers.
Do you include paper products?
Yes, we include serving utensils, plates, napkins and cutlery along with cups for gallon beverage orders. Ice is available upon request.
Can I order online?
Yes, go to howlinwillys.com and select Order Catering. You have the option to order online or call 404-422-7107 to speak directly to a catering representative.
Online orders require 24 hour notice.
What forms of payment do you use?
We take Visa, Mastercard, and American Express.
Do you bill or invoice companies?
For us to allow payment by invoice, you must set up a House Account with us when you call to place an order with a customer service team member. You must fill out an application, and once approved, you can pay by invoice.
Do you have vegetarian options?
The Willy’s Salad (no chicken), mac & cheese and coleslaw are all vegetarian menu items.
Where can I find allergen information?
View all our up-to-date nutrition facts on Howlin’ Willy’s Nutrition Menu
Do you offer individual meals?
Not at this time.
Do you have a food truck?
Not at this time.
Do you have a rewards program?
We currently do not, but you can always sign up to be a Howlinhead! We send specials and coupons if you are a member of our Howlin’ Willy’s eclub. We intend to launch a loyalty program by the end of 2023.
What is the difference between the heat levels of Chickens?
Not Hot • Just what it says!
Kinda’ Hot • More flavor with a slight burn.
Willy Hot • If you love the heat, this is for you.
Howlin’ • Fair warning! Howlin’ contains Ghost Peppers.
Can I order multiple heat levels?
We offer the choice of 2 heat levels.
Can I substitute my sides for chips?
No, chips are an add-on item only.
Can I add sides to my order?
Yes, you can add any additional sides except for our fries. For quality purposes, fries are not available for catering, they are only available in the store. We offer Miss Vickie’s kettle-cooked potato chips if you want an alternative.
Online Ordering
What if I need to change or cancel my online order after I've placed it?
Online orders placed on HowlinWillys.com for immediate or future pick-up/delivery cannot be changed or canceled.
Who should I contact if I have an issue or question about my online order?
Please refer to our feedback page regarding online orders placed through HowlinWillys.com. If your order was placed through a 3rd party (like DoorDash or UberEats), please contact them directly.
Fundraising
Does Howlin’ Willy’s have any fundraising options?
We do! Along with Willy’s Mexicana Grill, we have several different fundraising options depending on the type of event and/or organization, from school partnerships, spirit nights and more! Please email community@willys.com with details on your request.
How much advance notice is required for fundraising a request?
Requests should be made 2 weeks in advance, although we will do our best to accommodate last minute requests. For larger sponsorships, we need at least 3 months in order to get the full value of sponsorship with marketing materials.
Do you partner with any organizations?
While we have smaller partnerships with school organizations and colleges, both Howlin’ Willys and Willys’ Mexicana Grill partner on a larger scale with the Boys & Girls Club of Metro Atlanta.
Allergens/Menu
Where can I find nutrition facts?
View all our up-to-date nutrition facts on the Howlin’ Willy’s nutrition menu.
Email & Text Coupons
How can I get exclusive deals via email?
Sign up for our Howlin’ Willy’s eclub to get insider information and exclusive offers.
How do I redeem my emailed coupons?
To redeem in-restaurant, present the printed coupon or show the offer from your mobile device to the cashier at the time of payment.
How do I update my email preferences?
When opening an email from us, scroll to the bottom of the email to find the “update your preferences” link.
Why aren't I receiving my emails?
Please check your spam or junk folder and add 411@willys.com to your safe sender list. If that isn’t the issue, it’s possible your email became inactive if our emails have not been opened in more than six months. If this is the case, we welcome you to rejoin our eclub to start getting insider deals.
How do I unsubscribe from emails?
When opening an email from us, scroll to the bottom of the email to find the “unsubscribe from this list” link.
Franchising
Are you planning to franchise?
There are no plans to franchise as we enjoy keeping this a family organization.
